Return and Exchanges

If you are not completely satisfied with an Ora Beauty Spot purchase for any reason, please review our return and exchanges policies for both  online and in-store purchase. Products must be returned in new and Unopened conditions not more than 7 days after the purchase date.

Return Policy

Ora Beauty Spot purchases can be returned for FREE at any of our locations for fast processing.  We regret that we are unable to refund your original shipping charges, if applicable. Eligible reasons for return; wrong order, damaged, incomplete. Ensure the complaint is reported within 2 days from the purchase date to facilitates an easy return process. When returning an item, ensure ALL SEALS, TAGS, and ACCESSORIES are left intact and the item is in original packaging.

Order Cancellation

We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing your order as soon as we receive it, this means once your order has been placed you may not be able to cancel it.

Editing an Order

Please make sure your shipping address is complete and correct before you check out, we may not be able to edit order before it ships out.

We may not also be able to make changes to your order after it is confirmed. Please make sure to add the correct items to your cart before placing your order.